In our professional life, we all have to master the art of criticism at some point. This task can be challenging even in a native language, and it often looks daunting when we face the necessity to criticize people from other cultures in a foreign language. 

What is most important for pronunciation? To be understood! 

How to find the right wording for a request in a business email? How to tackle a delicate or potentially problematic situation in correspondence? Where does the fine line between assertiveness and impoliteness lie?