Workshop "Handling Professional Disagreements with Grace and Diplomacy"
Whether it is disgruntlement from a brusque email or discontent from an unfortunate conversation, professional disagreements can be a stressful experience. To handle them with a satisfactory outcome in mind, one will require strategies aimed at avoiding hostility as well as turning the situation around in a favourable way. These strategies include using appropriate tentative language alongside applying certain soft skills which facilitate oral and written communication in challenging situations.
In this practical session, we will explore real life examples of such skills and language as well as practice implementing them in resolving various conflicts of interests and disputes within a professional environment.
Speaker: Aaron Chan-Fedorov has been teaching and specialising in exam preparation for over ten years both in the UK and in Russia. Together with his pedagogical background, Aaron also has an additional decade of experience delivering workshops and training staff within a number of international media companies and news agencies both in the UK and the US.
Target audience: HSE teachers, researchers, and graduate students
Date & Time: April 13, 17:30 - 19:30